TalkTalk Cyber Attack Explainer

Talktalk

What you need to know if you are a TalkTalk Customer

The Police are investigating a “significant and sustained cyber-attack” on the TalkTalk website, the UK company says.

The phone and broadband provider, which has over four million UK customers, said banking details and personal information could have been accessed.

TalkTalk said potentially all customers could be affected but it was too early to know what data had been stolen.

So far the Metropolitan Police said no-one had been arrested over Wednesday’s attack but enquiries were ongoing and that they are working closely with Talk talk over the incident.

TalkTalk said in a statement that a criminal investigation had been launched on Thursday.

It said there was a chance that some of the following customer data, not all of which was encrypted, had been accessed:

  • Names and addresses
  • Dates of birth
  • Email addresses
  • Telephone numbers
  • TalkTalk account information
  • Credit card and bank details

Dido Harding, chief executive of the TalkTalk group, told BBC News its website was now secure again and TV, broadband, mobile and phone services had not been affected by the attack.

What you can do?

  • Keep an eye on your accounts over the next few months. If you see anything unusual, please contact your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via www.actionfraud.police.uk
  • If you are contacted by anyone asking you for personal data or passwords (such as for your bank account), please take all steps to check the true identity of the organisation.
  • Check your credit report with the three main credit agencies: Call Credit, Experian and Equifax
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