This week I want to tell you all how and when you can claim money back for delayed or cancelled flights, as the summer is coming to an end many of you will like me have been subjected to delays by airlines across the country as you travel to and back again from your destinations.
So when exactly are you entitled to make a claim for a delayed flight? Well compensation for delays is only due on flights arriving over three hours or more late. How long the delay is determines how much you could be entitled to, and crucially the rule works on the time you arrive at your destination rather than the time you leave for it. So in theory you could leave 3 hours and 30 minutes late but arrive only 2 hours and 55 minutes late meaning you are not entitled to any compensation.
After a ruling by the EU in 2014, your arrival time is actually deemed to be when the plane opens at least one of its doors, not when it touches down, this is a crucial point to bear in mind.
If you have been delayed for three hours or more you will be entitled to claim compensation (not a refund) through your airline if the delay was caused by any of the following:
Crew or pilot were late
Flight cancelled because of under booking (quite common)
If the airline doesn’t submit its documentation on time, if the delay was its fault
Technical problems that are caused by something routine, such as component failure and general wear and tear.