Claim Money Back for Delayed or Cancelled Flights

Claim Money Back for Delayed or Cancelled Flights

This week I want to tell you all how and when you can claim money back for delayed or cancelled flights, as the summer is coming to an end many of you will like me have been subjected to delays by airlines across the country as you travel to and back again from your destinations.

So when exactly are you entitled to make a claim for a delayed flight? Well compensation for delays is only due on flights arriving over three hours or more late. How long the delay is determines how much you could be entitled to, and crucially the rule works on the time you arrive at your destination rather than the time you leave for it. So in theory you could leave 3 hours and 30 minutes late but arrive only 2 hours and 55 minutes late meaning you are not entitled to any compensation.

After a ruling by the EU in 2014, your arrival time is actually deemed to be when the plane opens at least one of its doors, not when it touches down, this is a crucial point to bear in mind.

If you have been delayed for three hours or more you will be entitled to claim compensation (not a refund) through your airline if the delay was caused by any of the following:

  • Crew or pilot were late

  • Flight cancelled because of under booking (quite common)

  • If the airline doesn’t submit its documentation on time, if the delay was its fault

  • Technical problems that are caused by something routine, such as component failure and general wear and tear.

You could be entitled to between £110.00 and £510.00 in compensation, these rules only apply for travel within the EU, once we leave they may well change or even disappear altogether, but for now you have at least two years, and you can claim back as far as 2010 too.

If your flight was cancelled you can make a claim no matter how long the delay ended up being, but again this only applies to flights regulated in the EU, An EU flight is where the flight departed from an EU airport, regardless of the airline OR where an EU airline landed at an EU airport. Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland.

Making a claim:

In the first instance you should claim by contacting the airline directly, the rates of compensation vary dependent on the total time of the delay and distance traveled.

Different airlines have different procedures for claiming. Some will list email or postal addresses you need to send a written claims letter to, others will ask you to fill in an online claims form. So check what method your airline wants you to use before claiming.